Refund policy

 

BADIZO RETURN AND REFUND POLICY

If you buy from us online, you normally have 14 days after receiving your order to tell us you wish to cancel, without giving a reason. Email badizoclothing@gmail.com with a clear statement that you wish to cancel. Please include your order number if you have it. You do not need our approval to exercise this right.

After telling us you wish to cancel, you have a further 14 days to send the goods back. We will promptly email you return instructions and the appropriate return address.

For a change-of-mind return, you are responsible for return postage. You may inspect the goods as you would in a shop. If they have been handled more than necessary and their value has reduced, we may make a deduction from your refund. Missing tags or packaging do not automatically remove your legal cancellation rights.

We will refund the price paid and any standard outward delivery charge. If you chose a more expensive delivery service, we only need to refund the standard delivery amount. We will use your original payment method and make the refund without undue delay, within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

If an item is faulty, damaged or incorrect, email badizoclothing@gmail.com with your order number and details of the problem. We will explain the next steps and cover reasonable return postage where required. Your statutory rights for faulty or misdescribed goods are unaffected.

For exchange requests or other return questions, email badizoclothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including personalised or custom-made items. Items that have been worn, used, washed, damaged after delivery, or returned without their original tags may not be eligible for return. Please contact us if you have any questions about your item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-day cancellation period
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. After telling us that you wish to cancel, you then have 14 days to return the goods. Items must be returned in accordance with the conditions set out in this policy. This does not affect your statutory rights.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at badizoclothing@gmail.com.